Rowlett Water Heater Pros ("we," "us," or "our") operates the website waterheaterrepairrowlett.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Information We Collect
We collect personal information that you voluntarily provide to us through our contact forms and service request forms. This information may include:
- Your full name
- Phone number
- Email address
- Service request details (description of the water heater issue, preferred appointment times, property address)
We do not collect information through advertising cookies, tracking pixels, or third-party analytics platforms. Our website does not use any behavioral tracking or retargeting technologies.
How We Use Your Information
The personal information we collect is used solely for the following purposes:
- To respond to your inquiries and service requests
- To schedule appointments and provide water heater repair, installation, or maintenance services
- To follow up on completed service calls for quality assurance
- To send you service-related communications (appointment confirmations, estimates, invoices)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
We use a limited number of third-party services to operate our website and communicate with you:
- Cloudflare — We use Cloudflare for website hosting, content delivery, and security protection. Cloudflare may collect standard server log data (IP addresses, browser type, pages visited) as part of its security and performance services. For more information, visit Cloudflare's Privacy Policy.
- Resend — We use Resend for transactional email delivery. When you submit a contact form, your information is transmitted through Resend's servers to deliver your message to our team. For more information, visit Resend's Privacy Policy.
Cookies and Tracking
Our website does not use advertising cookies, tracking pixels, or third-party analytics scripts. We may use essential cookies strictly necessary for website functionality (such as form submission handling). These cookies do not track your browsing activity across other websites.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:
- Contact form submissions are retained for up to 24 months from the date of submission.
- Service records and customer communications are retained for up to 5 years for warranty and legal compliance purposes.
- You may request deletion of your personal data at any time by contacting us at the email address below.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All form submissions are transmitted using SSL/TLS encryption.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data
- Opt out of any future communications from us
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at:
Email: privacy@waterheaterrepairrowlett.com
Rowlett Water Heater Pros
Rowlett, TX
Phone: (469) 555-0187